Parts and Service

Robopac USA Parts and Services

Parts & Service

Technical Support

Service and Technical Support

To effectively support our customers, we dispatch our certified Robopac USA field service technicians within 24 to 48 hours to locations throughout the USA, Canada, and Latin America. Additional areas are covered through local partners, who have been comprehensively trained at Robopac USA.  Our team regularly travels to customer sites for installation, commissioning, servicing, and troubleshooting.

  • If it is an emergency, a service technician can be on site same day.
  • In most cases a service technician is on site within 24-48 hours.

Click GET TECHNICAL SUPPORT to email your request or call us at 770.622.6612.

Services we offer:
  • 24-7-365 Live Technical Support
  • Machine Audits
  • Preventive Maintenance
  • Customized Training Programs
  • Safety Inspections
  • Technical Documentation
  • Remote Access Support
Get Technical Support
Parts

In the unlikely event of downtime, it’s smart to keep a few spare parts on hand to quickly correct any issues. We guarantee immediate, single-source availability, same day shipment for most parts for all Robopac USA stretch and shrink wrapper parts, palletizer parts, and more. Keep your machines running efficiently, increase productivity, and extend the life of the equipment. Our dedicated team is eager to assist you with all Robopac USA parts and services, so you can rely on us as your single-source supplier.

To help us get you the correct part, please click GET PARTS and email your request or call us at 770.622.6623.

Please provide the following:
  • Machine Serial Number
  • Part Number
  • Part Description
  • Part Location on the Machine
  • Part Function
  • Is this an upgrade or original part?
  • Is this a previously purchased part?
  • Photos (Close-up, Mid-Range, Full Machine)
Get Parts
Retrofit

Retrofits

Retrofitting your ROBOPAC machine is an effective way to return the equipment to like-new operating condition, most times at approximately half the cost of a new machine. Rebuilds are available as factory or in-field services.

Contact our Aftermarket Service Team for further details. Take advantage of our Robopac USA parts and service expertise to get effective recommendations based on your unique budgetary circumstances and plant requirements.

To schedule a call to discuss your options to retrofit your ROBOPAC machine please click RETROFIT A MACHINE to email your request now or call us at 770.622.6612.

Commonly Retrofitted Models:
  • Turntables
  • Horizontals
  • Rotating Rings
  • Packers
Services provided:
  • Factory
  • In-Field
Retrofit A Machine
Service installation

Maintenance and Installation

We provide you with an experienced technician who conducts visual inspections and preventative maintenance for your secondary packaging equipment. The technician identifies worn or broken parts and executes any necessary shrink-wrap, stretch-wrap, or pallet wrapper repairs. They will also make simple adjustments and provide informal hands-on training to help increase machine efficiency.

To schedule a call to discuss your maintenance options or to install your ROBOPAC machine, please click REQUEST MAINTENANCE & INSTALLATION to email your request or call us at 770.622.6612.

Services we offer:
  • Installation Consultation and Supervision
  • Machine Start-up
  • Operator and Maintenance Training
  • Preventative Maintenance
  • Installation of Machine Upgrades
  • Field Service and Repair
  • Machine Optimization
  • Troubleshooting
Maintenance & Installation
Options and Upgrades

Options and Upgrades

To keep your machine running efficiently ROBOPAC offers a number of electrical, mechanical, and safety upgrades. Please advise us of your machine type and, if available, the machine model so that we can provide you a list of applicable upgrades.

To schedule a call to discuss your maintenance options or to upgrade your ROBOPAC machine, please click REQUEST OPTIONS & UPGRADES to email your request or call us at 770.622.6612.

Common Upgrades:
  • Ramps
  • Mast Extensions
  • Roll Carriage
  • Scale Packages
Options & Upgrades